Store Policies & Shipping Information

Welcome to Sand Hollow Springs LLC! To ensure a smooth shopping experience, please review our store policies regarding returns, shipping, and order management before completing your purchase.

Returns, Exchanges, & Cancellations

• No Returns or Exchanges: As a small business crafting personal care items, we do not accept returns or exchanges.

• Damaged Items: We will gladly replace any product that arrives damaged during shipping. Please contact us immediately if your items are damaged so we can make it right.

• Immediate Cancellations: If you need to cancel a payment or order, please contact us immediately after placement. Orders cannot be cancelled once they are shipped.

• Unshipped orders: We reserve the right to cancel any unshipped order.

• We Are Here to Help: If you have any questions, issues, or concerns with your order, reach out to us right away so we can do our best to assist you.

• Feedback Welcomed: We love hearing from our customers and always welcome your constructive feedback!

Processing & Shipping Times

• Standard Processing: All orders are packed and shipped within 3 to 5 business days after your order is placed.

• Potential Delays: Please note that national holidays, scheduled vacations, or unforeseen circumstances may occasionally affect this processing window.

• Shipping Carrier: We currently ship all orders via USPS Priority Mail.

Tracking & Delivery Responsibilities

• Customer Tracking: Once your package ships, you will automatically receive tracking information via email. Customers are entirely responsible for monitoring their shipment's progress.

• Address Accuracy: Please double-check your shipping details at checkout. Sand Hollow Springs LLC is not responsible for deliveries sent to an incorrect address provided by the customer.

• Returned Packages: If your order is physically returned to us by the carrier due to an incorrect or incomplete address, you have two options:

  1. We can issue a refund for the cost of the products (original shipping fees are non-refundable).

  2. We can reship the order to your corrected address, provided you agree to pay the additional shipping costs to print a new label.

• Non-Existent Addresses: If our shipping software flags your address as non-existent or invalid while we are preparing your package, we will immediately reach out to you via email for an updated, verified address.

• Automatic Cancellation Window: To keep our fulfillment moving smoothly, if we do not receive a response with a corrected address within 48 hours of our outreach, your order will be automatically canceled and refunded in full.

• Theft & Misdelivery: We are not responsible for package theft or postal carrier misdeliveries once the shipping carrier takes possession of the package.

• Delivered Status Policy: Please monitor your tracking closely. If the USPS tracking system confirms your package was successfully delivered but you claim you did not receive it, we cannot file a claim with the post office. Consequently, we will be unable to issue a refund or mail a replacement purchase.

Do you offer international shipping? 

Unfortunately, we do not ship outside of the United States.