Sand Hollow Springs LLC — Privacy Policy

Welcome to Sand Hollow Springs LLC. We value your privacy and are committed to protecting your personal information. By accessing our website or placing an order, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

When you visit our website or make a purchase, we collect certain personal information necessary to fulfill your order and improve your shopping experience, including:

  • Identity & Contact Data: Your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment details processed securely through our third-party payment gateways (we do not store your raw credit card data).

  • Technical Data: Your IP address, browser type, and tracking data collected through cookies to help optimize our website performance.

  • Website Hosting Data: Because this website is hosted by Squarespace, they automatically collect personal information when you visit, including information about your browser, network, device, your IP address, and the web pages you view while browsing our store.

2. How We Use Your Information

We use the information we collect from you to:

  • Process, pack, and ship your handcrafted soap, body butter, and skincare orders.

  • Provide you with USPS tracking numbers and customer service updates.

  • Send you optional email updates or newsletter marketing if you have chosen to opt-in.

  • Prevent fraudulent transactions and secure our website operations.

3. Information Sharing and Disclosure

Sand Hollow Springs LLC will never sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers necessary to run our small business, including:

  • Shipping Providers: USPS, to print your shipping labels and deliver your packages.

  • Payment Processors: Secure third-party platforms to process transaction payments.

  • E-commerce & Platform Providers: We share your data with Squarespace to power our online storefront, analytics, and business infrastructure. If you make a purchase using our integrated checkout, your payment information is safely processed through native integrations like Squarespace Payments, Stripe, or PayPal in accordance with their respective privacy standards.

  • Legal Compliance: We may disclose your information if required to do so by federal or Ohio law, or to protect our legal rights.

  • Built-in Fonts: Our site serves font files using Google Fonts and Adobe Fonts. To properly display our website to you, these third parties may temporarily receive your browser or device data.

4. Data Security

We implement standard security measures to keep your personal data safe. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

5. Cookies

Our website uses cookies to keep track of items in your shopping cart, remember your preferences, and track general website traffic statistics. You can choose to disable cookies through your web browser settings, but doing so may limit your ability to use certain features on our storefront.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted directly to this page, and your continued viewing of our website or placement of orders automatically constitutes your acceptance of these updates.